Returns and Cancellations
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. A 25% restocking fee will apply to any other types of returns within 30 days once a Return Merchandise Authorization is provided.
Some items may not be eligible for a return, such as equipment or custom packaging. Before placing your order, please contact our Service Team to find out if your item is able to be returned.
Exchanges requested within 30 days will be shipped once the original item is received back into our warehouse. If an exchange is needed sooner and cannot wait for the return it will be billed at the current price. Once we receive the original item back a refund will be processed (minus 25% restocking fee if applicable). Return shipping is the buyer’s responsibility. Prior authorization is required for all exchanges.
All cancellations will need to be in writing and sent to firstname.lastname@example.org. If your order has left our warehouse, it will be subject to the restocking fees mentioned above.
Any refund issued on a cancellation will not include shipping charges if the order has left our facility.
Due to the high levels of variation of product attributes and manufacturing processes, the images you see on our website might not be an exact match of the description and/or title of the product. Additionally, computers and monitors will have different settings when it comes to viewing colors. Please contact us directly at 1-855-372-8209 if you require features, sizes, or colors to match exactly.
Any mention of the processing of an order does not refer to any carrier/shipping transit times. Order processing directly refers to when StockPKG receives your order and prepares it for shipment. If you receive an email, or have a conversation with us, that mentions your order has been processed, this does not mean that it has left our facilities.
Upon placing an order, you will receive a series of automated emails that keep you updates on your order status, as well as providing a link to your customer account for order tracking or other important information.
Where Do We Ship To?
At this time, our stock products ship ONLY to the Continental United States. However, if your order qualifies, special exceptions may be made. To learn more about international shipping options, please contact an account specialist at 1-855-372-8209.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
We will ship your product as it becomes available and we process all incoming orders within 24 hours. Although we cannot guarantee same day shipment, orders typically ship the same day if ordered by 2:00PM CST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Free Shipping Promotions
All free shipping promotions are for 7-10 day GROUND SERVICE only. All orders with Free Shipping Promotions will have ground shipping, sent "Best Way" (carrier to be decided at the time of shipment). Any expedited services, including 2-Day and Overnight shipments, will be at the customer's expense and sent via the carrier they specify.
Shipping Times & Expectations
Ground shipping orders can take approximately 7-10 business days, depending on the carrier, however most customers get their purchases much sooner.
Currently, orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order will arrive, however we will provide you with online tracking information for all orders.
Any address corrections that are made will incur a fee to update with our parcel or freight carrier. All fees will be passed on to the customer and will need to be paid at the time of adjustment or as soon as we are made aware of the fees. Packages are usually $17 each, any other fees including return to sender fees may need to be determined after the fact and billed at that time.
Consider any shipping or transit time offered to you by StockPKG.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by weather, shipping companies, or product availability.
We apologize for any inconvenience this may cause but we cannot ship to PO Boxes at this time.
Residential shipments via LTL will incur a $50 surcharge if deemed necessary by the trucking company. This includes orders that qualify for free shipping. You will be notified if this charge becomes necessary.
LTL (Freight) Shipments
Any shipments via LTL which incur accessorial fees at the time of delivery will be passed on to the customer. This includes orders that qualify for free shipping. You will be notified if this charge becomes necessary.
Examples of Accessorial Fees Are:
1. Liftgates: A Liftgate is a mechanical device on the back of an LTL trailer that will raise or lower freight down to the ground or into the trailer. This charge can range anywhere from around $50 to $100.
2. Re-Delivery: Re-Delivery accessorial fees can be imposed by carriers when their first attempt at making a delivery is unsuccessful. Depending on the carrier, these fees can run anywhere from $35 to $50 on up into the hundreds of dollars.
3. Residential: This is when a freight shipment has to be picked up or delivered to a residence. What qualifies as a residence is often up for interpretation based on the freight carrier. This charge can range anywhere from around $50 to $150.
4. Delivery Appointment: This accessorial comes into play whenever a shipment requires a call ahead from the driver to the recipient or the recipient requires an appointment be made by the destination terminal in order for the consignee to be able to accept the freight. This particular type of service can at times be a free service that the carrier provides, but in some cases, can range anywhere from $10 to over $100.
5. Limited Access: This is an accessorial charge that is most open to interpretation by freight carriers. While some pick up or delivery locations may or may not be considered limited access, there are a few that are always going to be considered limited access by carriers. These fees generally run anywhere from $35 on upwards of a couple hundred dollars.
6. Additional but less common accessorial charges include reconsignment (address changes), refused shipments (other than for damage), detention (detaining the driver for longer than the anticipated delivery period), limited or high-security access such as: schools, farms, military bases, prisons, government buildings, resort properties, trade-shows or convention centers, etc. Fees for these can vary.
On June 21, 2018, the Supreme Court of the United States ruled in favor of the state in South Dakota v. Wayfair, Inc. The decision overruled a longstanding physical presence rule, allowing states to require remote sellers to collect and remit sales tax.
Our Store shall automatically charge and withhold the applicable sales tax, when required, for orders delivered to addresses within the following states: AZ, CA, CO, IL, NE, NM, NV, TX, VA, WI
For orders shipped to other states, you are solely responsible for all sales tax or other taxes.
If you live in one of these states and have a re-seller’s permit, please call us before placing your first order with us; have your re-sellers permit or number handy when calling.
In the event a product is listed at an incorrect price or description, due to typographical error or error in pricing information received from our suppliers, our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. StockPKG.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon receipt of your order. Your credit card will reflect a charge from Global Plastic Supply for orders processed on StockPKG.com.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.
Over/Under Runs on Custom Orders
Due to the specific machines that make custom products, there is a over/under charge associated with each order. Over and Under run is a percentage of the amount of products that could end up over the initial quantity ordered or under the initial quantity ordered. With custom products, many things factor into the efficiency of the machine running the materials. If the entire project takes an extended time to set up and a good amount of material is wasted during this process, the order may come in short. If set up goes quickly with minimal waste, the run may come in with more bags than ordered. The Over / Under run percentage is the minimum and maximum amount you will be responsible for. Please note you will only be charged for what we make.
Example: If you order 10,000 bags and receive 9,000 bags you will pay for 9,000 bags. If you ordered 10,000 bags and receive 11,000 bags you will pay for 11,000 bags. Our sales reps will provide you with all this information at the time of the sale.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of StockPKG, Copyright © 2017, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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